FAQs

ABOUT OCAMPO’S FINE JEWELLERY

Are you a legit seller? 

Yes, we are! Ocampo’s Fine Jewellery is an authorized and reliable jewelry retailer with several branches in the Philippines. This website is under the management of the Ocampo-Gutierrez family established in 1926. You may also check out our official Lazada store. Decades of knowledge and service that have allowed us to match a thorough eye for detail with expert craftsmanship. 


Why should I purchase form Ocampo’s Fine Jewellery?

Ocampos Fine Jewellery is a well-known jewelry retailer here in the Philippines, serving its customers for over 90 years. We are a team of certified gemologists who are dedicated to providing our customers with only the finest service. We are committed to staying relevant in these rapidly evolving times which is why we have an active online and offline presence. Ocampo’s Fine Jewellery’s deeply rooted quality, style, and service have been trusted by generations.


Do you have any physical stores I may visit?

Yes! You may view and have a feel of our products in person at one of our branches. We are open for business in our major branches.  To secure our specialists and your safety as well, we are implementing by-appointment-only visits. See locations at our Contact Us page.

PRODUCTS

Are all your items genuine? 

Yes, all our items are genuine! Ocampos Fine Jewellery issue receipts for its sold products. You may request for a store certificate for your diamond jewelry purchase and you can pick up at any of our stores. GIA, IGL, and Japan Gem Grading System certified pieces available also.


SERVICES

Do you have a free resize service?

Yes! We do sizing down for items bought from us for FREE! 

*Actual time depends on the load of our workshop.

As for sizing up, we charge for the gold used. Kindly note that for most ring items, we only allow up to one size up. For rings that need two sizes up, a prior assessment will be done if resizing is possible.


Are there services can I avail of after my purchase?

Here at Ocampo’s Fine Jewellery, we are committed to bringing you only the best customer service. Which is why we have after-sales services such as lifetime cleaning and check-ups. For more information, please visit our Contact Us page.


What other services do you offer?

Ocampo’s Fine Jewellery offers a wide array of services to give you the best experience possible. Please visit our Services page for a complete list of the services we offer.

SHIPPING

How do I get the product? 

Our items are shipped and insured through our trusted shipping partner: LBC. 

PAYMENT

What modes of payment do you accept online?

We accept bank transfer, over-the-counter, credit card, and Gcash payments. Coming soon: SM Virtual store and Akulaku financing scheme.


POLICIES

What is your policy on returns?

We can assure you that our Fine Jewellery products are genuine and of quality.


What to do if for any reason you find that the item you receive is defective, damaged, or incorrect:


Contact us immediately at 0920 903 0964 or hello@ocamposfinejewellery.com within 7 days upon delivery. 

Send us photos of the shipping packaging, receipt, Ocampo’s packaging, and the item itself.

Once we verify that the product you receive is defective, please return or ship the item in unused condition together with the packaging and documents back to us.

We will replace the item within 7 to 10 business days. You may choose to pick up the items in person.

*Actual schedule will depend on the item replacement availability.

Kindly note that replacements, returns, and refunds are only applicable for defective, damaged, or incorrect items. If an order is returned or canceled and was found NOT to be any of the three conditions mentioned, the customer will be liable for the costs incurred by Ocampo’s Fine Jewellery; for having the product returned to us for inspection and shipped back to you. Thank you for your understanding. 

BOOK CONSULTATION ×

What do you need consultation for?

What would you want us to create for you?

What jewelry piece do you want us to repair?

What Cut is your Diamond?

What kind of metal do you want?

What kind of stones are you looking for?

What is your budget?

Appointment options

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Preferred Branch

Appointment Details

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